Terms of use

Information only

Appeals Desk publishes general information about the UK private parking appeals process. It is not legal advice, does not create a professional relationship, and no outcome is guaranteed. If your situation involves court proceedings or significant sums, seek qualified advice. Free help is available from Citizens Advice.

Accuracy

Operator and appeals-route data is compiled from the publicly published member lists of the British Parking Association and the International Parking Community. Trade-association membership changes; always check the appeals body named on your own notice. We correct errors promptly — hello@getaxionlabs.com.

Independence

We are not affiliated with any operator, trade association or appeals body. Operator names are used for identification only, which is permitted nominative use.

Who you are contracting with

The paid tools are sold by E Z D, trading as Axion Labs (sole trader), 15 Andrew Avenue, Bathgate, EH48 1JN, West Lothian, United Kingdom. Contact: hello@getaxionlabs.com.

Paid tool

The appeal-letter tool prepares a document from the answers you provide. It does not submit anything on your behalf and cannot guarantee a cancellation.

Your cancellation rights

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a purchase for a refund. Because this is digital content delivered immediately, when you start the builder you agree to it being generated straight away, and the statutory 14-day cancellation right falls away once generation begins.

We give it back to you voluntarily. Email hello@getaxionlabs.com within 14 days of your purchase and we refund you in full, no questions asked and no reason required — see Refunds below. None of this affects your legal rights if the product is faulty or not as described.

Refunds

14 days, no questions asked. Email hello@getaxionlabs.com within 14 days of your purchase and we refund you in full. You do not have to give a reason, show that anything is faulty, or negotiate. If you would rather we fixed the document than refunded it, say so and we will. Refunded orders are deactivated, and the promise is one refund per customer.

This is a promise we choose to make. It sits on top of your statutory rights and does not reduce them: the faulty-or-not-as-described protections in the Consumer Rights Act 2015 apply whatever we say here.

Sources named above: Consumer Rights Act 2015, Part 2 (unfair terms) · Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134)