Terms of use

Information only

Appeals Desk publishes general information about the UK private parking appeals process. It is not legal advice, does not create a professional relationship, and no outcome is guaranteed. If your situation involves court proceedings or significant sums, seek qualified advice. Free help is available from Citizens Advice.

Accuracy

Operator and appeals-route data is compiled from the publicly published member lists of the British Parking Association and the International Parking Community. Trade-association membership changes; always check the appeals body named on your own notice. We correct errors promptly — hello@getaxionlabs.com.

Independence

We are not affiliated with any operator, trade association or appeals body. Operator names are used for identification only, which is permitted nominative use.

Who you are contracting with

The paid tools are sold by E Z D, trading as Axion Labs (sole trader), 15 Andrew Avenue, Bathgate, EH48 1JN, West Lothian, United Kingdom. Contact: hello@getaxionlabs.com.

What the paid items are

Each of the 6 paid items listed below prepares information or documents from what you give us. None of them files or sends anything for you, or guarantees an outcome. The appeal letter for a private parking charge is free.

Refunds, item by item

There is one refund promise per paid item, 6 in all. It reads here as it does on the page that sells it.

• POPLA operator record, £20: 14 days, no questions asked. If you email hello@getaxionlabs.com within 14 days of paying, you are refunded in full, with no reason needed.
• SEND appeal builder, £11.99, and NHS Continuing Healthcare appeal builder, £19.99: the same 14 days, no questions asked. If you would rather we fixed the document, say so and we will.
• Court bundle report, £4.99: Not what you needed? Reply to your receipt within 14 days and we refund in full, no questions asked, no reason required and nothing to return (one refund per customer). If something here is wrong, tell us and we fix it first.
• County court claim defence pack, £79. Not what you needed? Reply to your receipt within 14 days and we refund in full, no questions asked, no reason required and nothing to return (one refund per customer). If something here is wrong, tell us and we fix it first. The pack is built for the claim form and the operator named on it, or your money back. If anything in it does not fit the papers you hold, reply to the receipt and it is fixed or refunded.
• Parking CCJ set-aside pack, £149. Not what you needed? Reply to your receipt within 14 days and we refund in full, no questions asked, no reason required and nothing to return (one refund per customer). If something here is wrong, tell us and we fix it first. If the court refuses to set the judgment aside, send us the sealed order and the money is refunded. If anything in it does not fit your papers, reply to the receipt and it is fixed or refunded. The court fee is paid to the court, not to us, so we cannot refund it.

Each promise covers 1 refund per customer. A refund does not switch off what you already have: the record link and its download keep working for the 90 days the link lasts, the SEND and NHS Continuing Healthcare builder case links stay open (for 90 days from the last letter you build), the court bundle report stays unlocked for 90 days from purchase, and a pack already emailed to you stays yours. Write to hello@getaxionlabs.com and a person at Axion Labs answers.

One more thing is on sale: prepaid API credit for developers, £20. It is not one of the 6 items above and carries no refund promise of its own. Your statutory rights apply to it as they do to everything here.

You never pay for a win we cannot deliver: none of the 6 promises above says you will win.

Your statutory rights

Under the Consumer Contracts Regulations 2013 you can usually cancel an online purchase within 14 days. No reason is needed (GOV.UK, distance selling). When digital content is supplied straight away, the same 2013 rules differ. If you agree before it starts, that right ends once it is supplied (GOV.UK, selling online). A seller may keep reasonable costs for a service partly used before you cancel.

The 6 promises above are ours, on top of those rules. They do not reduce your statutory rights. The faulty or not as described protections in the Consumer Rights Act 2015 apply whatever we say here.

Sources named above: POPLA, Parking on Private Land Appeals · Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134)