NHS Continuing Healthcare covers 100% of care costs — but assessments come back “not eligible” far more often than families expect, and families who appeal without a structured case succeed far less often than those who arrive prepared.
A guided questionnaire about your relative's care needs — no jargon
Your case scored against all 12 care domains of the official Decision Support Tool
A structured, domain-by-domain appeal argument ready to send to your ICB
An evidence checklist: exactly which records to request and highlight
Plain-English guide to the appeal stages, and how to map the deadline your own decision letter gives you
How it works
Pay securely through Stripe — £19.99, no account needed
Answer plain-English questions about your relative's care needs — about 10 minutes, no NHS jargon
Your structured, domain-by-domain appeal is generated instantly — read it on screen, copy it, print it, keep the link forever
Compare your options
Do it yourself
Free
The National Framework and Decision Support Tool are public documents
Beacon's NHS-funded information line gives free advice (0345 548 0300)
Scoring 12 care domains against Coughlan yourself, from a standing start
An unstructured letter is far easier for a panel to dismiss
BEST VALUE
CHC Appeal Builder
£19.99
All 12 DST care domains scored from your answers
A domain-by-domain argument ready to send to your ICB
Evidence checklist — exactly which records to request
Costs less than one hour of the care you're paying for
Paid advocates
£100s+
A professional runs the whole appeal for you
Charged by the hour or the case, whatever the outcome
Engagement can take longer than your preparation needs to
The three things that stop people — and shouldn't
“Is it too late?”
The window to ask for a review runs from your decision letter — and the pack maps your dates from the letter you actually received. It is longer than families expect, and shorter than it feels.
“We're not medical people — can we really argue this?”
The decision was scored against 12 published care domains, and the appeal is won or lost on the same 12. The pack turns what you already know about your relative's daily needs into the domain-by-domain language panels are required to engage with.
“What if the appeal fails?”
The review stages are free, so what a failed appeal costs is the preparation — £19.99 here. Against what a care home costs every week, finding out whether the decision holds up is the cheapest step in the entire system.
A case that addresses all 12 DST care domains against the Coughlan test and the 2022 National Framework is far harder for a panel to dismiss than an unstructured letter. This pack gives your case that structure — for the cost of one hour of care.
What we will not pretend
We cannot make your relative eligible — eligibility turns on the primary health need test, and only the panel decides it.
We cannot replace medical records. The pack tells you which records to request and where each belongs in the argument; it cannot conjure evidence that is not there.
And if the assessment looks right, the domain-by-domain structure will show you that too. Clarity either way is what £19.99 buys.
Who you're buying from
Appeals Desk is run by Andrew at Axion Labs — a one-person independent studio, not a call centre and not a law firm. Email hello@getaxionlabs.com and Andrew is who reads it and who replies.
£19.99 always gets you a structured, domain-by-domain case — the same 12 domains the assessors were required to use, argued in order, ready for your ICB.
Secure Stripe checkout · Delivered instantly on screen · 14-day refund, no questions asked · Not legal or medical advice
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The CHC Appeal Builder is a preparation and document-structuring tool. It is not legal or medical advice and does not guarantee any funding outcome. Free specialist advice is available from Beacon CHC's NHS-funded information line (0345 548 0300). Secure payment by Stripe. Delivered instantly on screen. Refunds: 14 days, no questions asked — email hello@getaxionlabs.com within 14 days of buying and you get your money back in full, no reason required. That sits on top of your statutory rights, not instead of them. Run by Andrew at Axion Labs. An Axion Labs product.
Your document is generated immediately, so the statutory 14-day cancellation right for digital content falls away once generation begins — but we give it back to you voluntarily: 14 days, no questions asked, email hello@getaxionlabs.com. Faulty-or-not-as-described rights are unaffected either way. Run by Andrew at Axion Labs. Sold by E Z D, trading as Axion Labs (sole trader), 15 Andrew Avenue, Bathgate, EH48 1JN, UK. Terms · Privacy · About