Privacy

We keep this simple because we collect almost nothing.

Browsing the free pages

• Page analytics: the page visited, the referring site's domain (never the full referring address), your country, the name and number of the network your connection comes through, your browser family, whether the visit looks like a browser, a data centre or an automated program, and the campaign tag if the link carried one. We do not store your IP address here. If you arrived from a link with a reference number or a token in it, that part is thrown away before anything is written down. No cookies, no cross-site tracking, no advertising identifiers.
• Three counted taps: the first two are the first time you use a free tool on a page, and your answer if you press Yes or Not really under “Was this easy?”. For those we keep the page, the time, which button, and whether the request came from a browser or an automated program, never anything you typed, for four months.
• The third tap: the first time on a page you press a link to something we sell, such as the operator record from an operator page or from a free letter. We keep the page, the time and the word “stage”, never which link you pressed and never anything you typed, for four months.
• Email address: only if you choose to give it, and only to send what you asked for.

When you use a paid appeal builder

To generate your letter, the builder processes the details you type in. For the SEND and CHC builders this can include special-category data — a child's needs and diagnoses, or a named relative's health, care and medication details. We ask you to enter only what is necessary for the appeal.

• How it is processed: the details you enter are sent to our AI providers — Anthropic and Google — solely to generate your document. Both process data on servers that may be outside the UK, under their standard data-processing terms and appropriate safeguards. Your text is not used to train their models under those business terms.
• Lawful basis: performance of the contract you enter into when you buy the tool (UK GDPR Art. 6(1)(b)); for special-category data, your explicit consent given by submitting the form (Art. 9(2)(a)), which you may withdraw at any time.
• Payment: processed by Stripe. We never see or store card details.
• Retention: your generated letter is stored so you can return to its link, then automatically deleted after 90 days. Save or print your copy before then. You can ask us to delete it sooner.

Every paid item: Stripe gives us the email address you paid with. We keep it with what you bought and when, with no automatic deletion date, to deliver your order, answer you and send the one check-in described further down. Email hello@getaxionlabs.com and we will delete it.

The court packs: your papers go to Anthropic

The £79 defence pack and the £149 set-aside pack work differently from the builders. You email us your papers, and they can hold your name, your address, your claim number and what you are said to owe. A person at Axion Labs puts them into an AI drafting session with Anthropic (its model Claude), on servers that may be outside the UK. The machine drafts the pack there. A person then reads the draft against your papers and sends it to you by hand.

Our lawful basis is the contract you enter into when you buy the pack (UK GDPR Art. 6(1)(b)). Your papers and the draft stay in our email and drafting records with no automatic deletion date. Email hello@getaxionlabs.com and we will delete our copies.

The question at the foot of every page

Every page ends with one box. On a free page it asks: “Before you go: what did you come here to find out?” The 3 pages that sell something ask: “What is the main reason you decided not to purchase?” Those 3 are the operator record, the defence pack and the CCJ page. The 4 fixed answers to tap appear there and never on a free page. Right after a free answer from the letter builder, the should-I-appeal check or the deadline calculator, it asks instead: “What did you do the last time you got a parking ticket?” If you write in it and press send, we store these things and nothing else — the words you typed, or one of four fixed answers, the address of the page you were on, the time you sent it and, for the last-ticket question only, the word “last”, so those answers can be read apart from the rest. No name, no email address, no IP address, no browser or device details, no referring site, and nothing that could be joined back to you. On the parking page there is also one optional price question, and your answer to it is stored the same way. We keep those answers for four months and they are then deleted automatically. If you want yours removed sooner, email hello@getaxionlabs.com quoting the text you wrote — that is the only way we can find it, because we hold nothing else about you. What stops junk arriving there is the size of what we accept, a hidden field a person never fills in, and — only where your browser runs JavaScript — a check that the box was open for at least two seconds. If your browser has JavaScript off, the box still works and that timing check simply does not apply. There is also a flood limit of ten a minute — ten answers, and separately ten anonymous pageviews, counted under two separate budgets so that neither can switch the other off. To count them we take a one-way cryptographic hash of the connecting IP address, inside the request, and use it once. It is written nowhere: not to a database, not to a log, and never beside your words. We hold no address and no hash of one.

The two free tools you type into: the grader and the letter preview

Two pages ask you to type your own words in without paying and without an account: the appeal grader, where you paste an appeal you or an AI wrote, and the free letter preview, where you answer eight questions about your notice. Neither of them stores a single character of what you type. Your text is read inside the one request that draws the page you get back, and it is gone when that page is sent. It is not written to a database, not written to a log, not put in the web address, not emailed anywhere, and not sent to any AI provider — both tools are plain rules running on our own published data, with no model involved at all. That means we cannot show it back to you later either: if you close the tab, it is gone for us as well as for you, so copy what you want to keep. All we count is that a check or a preview happened — one anonymous tick, with no text, no address and nothing attached to it. Both boxes carry the same flood limit as the question box above, counted the same way, storing nothing.

The forum helper, and its bookmark

The forum helper reads a thread or a notice you paste, or the text you select on a forum page and send with its bookmark. It stores none of that text. The text travels in the body of one request, never in the web address; it is read inside that request, sent back to your own screen with the cards, and gone when the page is sent. It is not written to a database, not written to a log, not emailed and not sent to any AI provider: the reading is plain rules on our own published data. We count two things with no text attached: that a helper page was drawn, and that a card on it was copied.

The photograph of your notice, if you upload one

Two pages let you photograph your parking notice instead of typing it in: the checker and the appeal page. It is optional on both, the form underneath does exactly the same job, and nothing on either page needs it.

The image is not stored. It is read inside the single request you send it in, and it is gone when the answer comes back — not written to a database, not written to a log, not put in a web address, not emailed anywhere, and never shown to anyone else. Neither are the things read off it: the company name, the date, the reference and the amount are sent straight back into the boxes on your own screen and are held nowhere on our side. There is no copy to ask us for and none to delete, and if you close the tab it is gone for us as well as for you.

One more processor, named. The reading is done by Cloudflare Workers AI, running on Cloudflare’s own network under its data-processing terms; your image is not used to train a model under those terms. Three parts of this site send what you provide to a model: the paid builders, the court packs and this photograph reader — the appeal grader and the free letter preview described above still send nothing anywhere and still involve no model, which is why they are described separately and not folded in here.

Practical limits, so nothing is a surprise: up to 6 MB, photographs rather than PDFs, and a flood limit counted the same one-way way as everything else on this page — in the request, used once, written nowhere. Everything the reader extracts arrives as a suggestion in a field you can see and correct; it can be wrong, and the paper in your hand is the authority.

Deadline reminders by email: switched off

Reminder emails are switched off, so no page here offers one. We built the reminder box to show only when the sweep that sends its mail is on. Your dates still show on the checker and on the deadline calculator, and the calculator's calendar file keeps 3 alerts in your own calendar.

Left an address in an earlier reminder box? We hold 3 things: that address, the date, and the page path. The record deletes itself 14 days after its date. While reminders are off, it gets no mail from us. To delete it sooner, email hello@getaxionlabs.com with the address and the date.

The one check-in we send buyers. If you bought the SEND, NHS Continuing Healthcare or parking builder, we email you once, about a week afterwards, to ask whether it did its job and whether anything needs fixing. A reply reaches us as an ordinary email, and we only quote you with your OK. If you have unsubscribed from our mail, it does not go to you. A second question, set for six weeks after a purchase, is built but switched off, so nobody receives it.

What we do not do

• We do not sell or share your data with anyone beyond the processors named above.
• We do not run advertising trackers.
• We do not require an account to read anything.

Your rights

Under UK GDPR you may request a copy, correction or deletion of any personal data we hold, and withdraw consent, by emailing hello@getaxionlabs.com. You can also complain to the ICO (ico.org.uk).