Privacy

We keep this simple because we collect almost nothing.

Browsing the free pages

• Anonymous page analytics — the page visited and the referring site's domain, never the full referring address. If you arrived from a link with a reference number or a token in it, that part is thrown away before anything is written down. No cookies, no cross-site tracking, no advertising identifiers.
• Email address — only if you choose to give it, and only to send what you asked for.

When you use a paid appeal builder

To generate your letter, the builder processes the details you type in. For the SEND and CHC builders this can include special-category data — a child's needs and diagnoses, or a named relative's health, care and medication details. We ask you to enter only what is necessary for the appeal.

• How it is processed: the details you enter are sent to our AI providers — Anthropic and Google — solely to generate your document. Both process data on servers that may be outside the UK, under their standard data-processing terms and appropriate safeguards. Your text is not used to train their models under those business terms.
• Lawful basis: performance of the contract you enter into when you buy the tool (UK GDPR Art. 6(1)(b)); for special-category data, your explicit consent given by submitting the form (Art. 9(2)(a)), which you may withdraw at any time.
• Payment: processed by Stripe. We never see or store card details.
• Retention: your generated letter is stored so you can return to its link, then automatically deleted after 90 days. Save or print your copy before then. You can ask us to delete it sooner.

The question at the foot of every page

Every page ends with one box: “Before you go: what did you come here to find out?” If you write in it and press send, we store three things and nothing else — the words you typed, the address of the page you were on, and the time you sent it. No name, no email address, no IP address, no browser or device details, no referring site, and nothing that could be joined back to you. On the parking page there is also one optional price question, and your answer to it is stored the same way. We keep those answers for four months and they are then deleted automatically. If you want yours removed sooner, email hello@getaxionlabs.com quoting the text you wrote — that is the only way we can find it, because we hold nothing else about you. What stops junk arriving there is the size of what we accept, a hidden field a person never fills in, and — only where your browser runs JavaScript — a check that the box was open for at least two seconds. If your browser has JavaScript off, the box still works and that timing check simply does not apply. There is also a flood limit of ten a minute — ten answers, and separately ten anonymous pageviews, counted under two separate budgets so that neither can switch the other off. To count them we take a one-way cryptographic hash of the connecting IP address, inside the request, and use it once. It is written nowhere: not to a database, not to a log, and never beside your words. We hold no address and no hash of one.

The two free tools you type into: the grader and the letter preview

Two pages ask you to type your own words in without paying and without an account: the appeal grader, where you paste an appeal you or an AI wrote, and the free letter preview, where you answer eight questions about your notice. Neither of them stores a single character of what you type. Your text is read inside the one request that draws the page you get back, and it is gone when that page is sent. It is not written to a database, not written to a log, not put in the web address, not emailed anywhere, and not sent to any AI provider — both tools are plain rules running on our own published data, with no model involved at all. That means we cannot show it back to you later either: if you close the tab, it is gone for us as well as for you, so copy what you want to keep. All we count is that a check or a preview happened — one anonymous tick, with no text, no address and nothing attached to it. Both boxes carry the same flood limit as the question box above, counted the same way, storing nothing.

The photograph of your notice, if you upload one

Two pages let you photograph your parking notice instead of typing it in: the checker and the appeal page. It is optional on both, the form underneath does exactly the same job, and nothing on either page needs it.

The image is not stored. It is read inside the single request you send it in, and it is gone when the answer comes back — not written to a database, not written to a log, not put in a web address, not emailed anywhere, and never shown to anyone else. Neither are the things read off it: the company name, the date, the reference and the amount are sent straight back into the boxes on your own screen and are held nowhere on our side. There is no copy to ask us for and none to delete, and if you close the tab it is gone for us as well as for you.

One new processor, named. The reading is done by Cloudflare Workers AI, running on Cloudflare’s own network under its data-processing terms; your image is not used to train a model under those terms. This is the only part of this site that sends anything you provide to a model at all — the appeal grader and the free letter preview described above still send nothing anywhere and still involve no model, which is why they are described separately and not folded in here.

Practical limits, so nothing is a surprise: up to 6 MB, photographs rather than PDFs, and a flood limit counted the same one-way way as everything else on this page — in the request, used once, written nowhere. Everything the reader extracts arrives as a suggestion in a field you can see and correct; it can be wrong, and the paper in your hand is the authority.

The deadline reminder, if you ask for one

On the checker and on the deadline calculator you can tick a box and leave an email address to be reminded before your deadline. It is optional on both: the dates are worked out and shown on the page whether you ask for the reminder or not, and nothing else on either page needs an address.

We store three things and nothing else. The email address you type, the deadline date the calculator worked out, and the path of the page you set it on — that last one only so the email can send you back to the right tool. We do not store your notice number, the operator, your reference, your registration, or a word of anything you typed into the grader or the letter preview: none of it is sent with the reminder and none of it is held anywhere on our side. There is nothing else in the record to ask us for.

How long we keep it. The record is set, at the moment you create it, to delete itself fourteen days after the deadline it is about. That happens automatically, without anyone asking and without us doing anything. Nothing is kept “in case”, and there is no second reminder.

How to stop it. We send one email, 3 days before the date, from hello@getaxionlabs.com. It carries an unsubscribe link at the foot: one click and we stop mailing that address — reminders and everything else, at once. You can also email hello@getaxionlabs.com quoting the address and the date and we will delete the record before it is due.

The one question we ask buyers, six weeks later. If you bought one of the paid builders, we email you once, forty-five days afterwards, with three links: cancelled, reduced, paid. Clicking one adds 1 to a running total of three numbers and does nothing else. The click is not written against your address, your purchase, a time, a browser or an address of any kind, so we cannot read back who answered what — and neither can anybody else. That email carries the same unsubscribe link.

What we do not do

• We do not sell or share your data with anyone beyond the processors named above.
• We do not run advertising trackers.
• We do not require an account to read anything.

Your rights

Under UK GDPR you may request a copy, correction or deletion of any personal data we hold, and withdraw consent, by emailing hello@getaxionlabs.com. You can also complain to the Information Commissioner's Office (ico.org.uk).